Contact
Your satisfaction is our top priority, and we're here to assist you every step of the way. Whether you have questions, need feedback, or need more information, we're ready to listen and respond. At EpicMust, customer expectations are at the heart of what we do.
Email: contact@epicmust.com
Please include the following details in your email:
Your name
Contact phone number
Your city of residence
If you're inquiring about after-sales contact, kindly provide product photos to assist us better.
Frequently Asked Questions:
Q: How long will it take to receive my package?
A: We aim to fulfill your order within 3 to 7 days on average before dispatching it. Rest assured, we're working diligently to get your order to you as swiftly as possible. Once dispatched, the estimated delivery time varies depending on your country or region, typically ranging from 14 to 30 days. Please consider any holidays that may affect delivery times.
Q: What is the company's return policy?
A: Upon receiving your return and assessing the item's condition, we will initiate the return or exchange process. Please allow at least 14 days from the receipt of your item for us to handle your return or exchange.
Q: How can I reach you regarding my order?
A: For order-related inquiries, you can get in touch with us via email at contact@epicmust.com or by using the contact form located on this page.
Customer Contact: Hours of Operation:
Monday through Friday: 9:00 AM to 5:00 PM
Saturday: 10:00 AM to 6:00 PM
Sunday: Closed
Email Response Time: We understand your time is valuable. We aim to reply to emails within 48 hours. Please be patient as we strive to provide you with the best support and assistance.
You can also contact us by filling out the form here.
Happy Shopping.